CCPA

California Privacy Act Notice

Last Updated: October 2025

This California Privacy Notice (“Notice”) is incorporated into the Privacy Policy of Valor Health Systems Inc. (“Valor Health,” “we,” “us,” or “our”) and applies to personal information that we collect online or offline from California residents (“consumers,” “you,” or “your”).

Information We Collect

We have collected the following categories of personal information from consumers within the last twelve (12) months:

Category Examples
A. Identifiers and Contact Information. Name, postal address, telephone number, or email address.
B. Medical and Financial Information. Health plan, payment information, or prescription details.
C. Protected Classifications. Age, gender, race, medical condition, or disability.
D. Commercial Information. Records of products or services you have purchased.
E. Internet or Other Network Activity. Browsing history, search history, or interaction with the Site.
F. Geolocation Data. Physical location or device-based movements.

Use of Personal Information

We use personal information for one or more of the following business purposes:

  • To provide and manage our telehealth services and fulfill medical orders.

  • To verify your identity, maintain your account, and provide patient care or customer support.

  • To improve, analyze, and personalize our Site and services.

  • To send marketing communications (only if you have opted in).

  • To detect, prevent, and respond to security breaches or fraud.

  • To maintain and debug our Site and systems.

  • To comply with applicable laws and regulations.

  • To protect the rights, property, and safety of our patients, staff, and community.

We do not sell personal information.

Sharing of Personal Information

We may share personal information with third parties for legitimate business purposes, such as with:

  • Licensed pharmacies and healthcare providers to fulfill prescriptions or treatments.

  • Service providers who assist with operations, including hosting, data storage, or communications.

  • Marketing and analytics partners (only where consent has been given).

  • Professional advisors, insurers, and legal entities as required by law.

When sharing personal information, Valor Health Systems Inc. requires all service providers to protect it and use it only as permitted under our agreements and applicable laws.

Categories of Personal Information Shared in the Last 12 Months

Category Third Parties
A. Identifiers and Contact Information. Service providers, licensed pharmacies, product vendors, marketing partners.
B. Medical and Financial Information. Service providers, healthcare partners, pharmacies, compliance entities.
C. Protected Classifications. Service providers, healthcare professionals.
D. Commercial Information. Service providers handling purchase or fulfillment data.
E. Internet or Other Network Activity. Analytics and cybersecurity service providers.
F. Geolocation Data. Technology service providers.

Your Rights and Choices

California residents have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know

You have the right to request:

  • The categories of personal information we have collected about you;

  • The sources of that information;

  • The business or commercial purpose for collecting it;

  • The categories of third parties we share it with; and

  • Specific pieces of personal information we have about you.

Right to Delete

You may request that we delete the personal information we have collected about you, subject to certain exceptions (such as for legal or medical obligations).

Right to Opt-Out of Sale

We do not sell your personal information.

Right to Non-Discrimination

You will not be discriminated against for exercising your privacy rights.

Submitting Requests to Know or Delete Personal Information

You may exercise your rights by contacting us in either of the following ways:

To process your request, we must verify your identity — for example, by matching identifying details such as your name, contact information, or patient account data.

If you choose to authorize another person to make a request on your behalf, that person must provide written authorization. We may contact you directly to confirm this authorization.

Requests on behalf of minors (under age 13) must be submitted by a parent or legal guardian, and additional verification will be required.

You may submit a Right to Know or Right to Delete request up to two times per 12-month period.

Response Timing and Format

We will confirm receipt of your request within 10 business days and typically respond within 45 days, or as otherwise permitted by law. If additional time is needed, we will notify you and explain the reason for the delay.

Changes to This Notice

Valor Health Systems Inc. may update this Notice at any time. When changes are made, we will post the revised version on our website with the updated “Last Updated” date.

Contact Information

If you have any questions or concerns about this Notice or our privacy practices, you may contact us at:

Valor Health Systems Inc.
📍 1416 Washington St, Meridian, ID 83642
📧 hello@valorhealthhq.com
📞 (986) 666-9699