HIPAA Notice of Privacy Practices

HIPAA Notice of Privacy Practices

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

When this Notice of Privacy Practices (“Notice”) refers to “we” or “us,” it is referring to Valor Health Systems and all of our licensed medical providers, pharmacists, and staff who provide health care services through our telehealth and pharmacy network.

We are required by law to maintain the privacy of your protected health information (“PHI”), follow the terms of the Notice currently in effect, provide you this Notice setting forth our legal duties and privacy practices concerning your PHI, and notify you in the event of a breach of unsecured PHI.

This Notice explains how we may use and disclose your PHI and describes your rights concerning that information. We reserve the right to amend this Notice at any time. If we make any material revisions, we will post the revised Notice on our website and offer you a copy upon request.

I. USE AND DISCLOSURE OF YOUR PHI

We may use and disclose your PHI for treatment, payment, and health care operations. We may also use your PHI for other purposes as permitted or required by law and pursuant to your written authorization. Any other uses not described in this Notice will only be made with your explicit written authorization, which you may revoke at any time in writing.

A. Treatment

We may use and disclose your PHI to provide you with medical consultations, prescriptions, or other healthcare services. This may include sharing your PHI with other Valor Health Systems providers, partner pharmacists, or healthcare professionals involved in your care.

B. Payment

We may use and disclose your PHI to obtain payment for the healthcare services we provide, including billing, claims processing, or determining coverage and prior authorization requirements with your health plan.

C. Health Care Operations

We may use and disclose your PHI in connection with our operations, including quality assessment, internal audits, provider evaluations, compliance reviews, and administrative functions necessary to support Valor Health Systems’ business and service delivery.

D. Prescription Refill Reminders, Treatment Alternatives, or Health-Related Benefits

We may use and disclose your PHI to contact you with prescription reminders, information about treatment options, or to inform you about other Valor Health Systems services that may benefit your health.

E. Family Members, Relatives, or Close Friends

Unless you object, we may disclose relevant PHI to family members or others involved in your care or payment for care. If you are not present, we may use professional judgment to determine if disclosure is in your best interest and only share information relevant to their involvement.

F. Other Permitted and Required Uses and Disclosures

We may disclose your PHI without your authorization in situations such as:

  • As required by law or public health authorities

  • For oversight activities, audits, or investigations

  • In judicial or administrative proceedings under court order or subpoena

  • To law enforcement for legal compliance or reporting certain injuries or crimes

  • To coroners, medical examiners, or funeral directors as necessary

  • For organ donation or transplant coordination

  • For research purposes under appropriate safeguards

  • To avert serious health or safety threats

  • For military, national security, or law enforcement purposes as authorized by law

  • For workers’ compensation or similar programs

II. YOUR RIGHTS AS OUR PATIENT

As a patient of Valor Health Systems, you have the following rights regarding your PHI:

A. Right to Request Restrictions

You may request limitations on how we use or disclose your PHI. While we are not required to agree to all requests, we will comply when legally obligated (for example, when services are paid fully out-of-pocket).

B. Right to Confidential Communications

You may request that communications concerning your PHI be sent to an alternate address or by alternate means. Requests must be in writing and will be accommodated when reasonable.

C. Right to Access and Obtain Copies

You may access, inspect, and request a copy of your PHI in paper or electronic form. A reasonable cost-based fee may apply. Requests must be made in writing to our Privacy Officer.

D. Right to an Accounting of Disclosures

You may request an accounting of certain disclosures of your PHI made by Valor Health Systems over the prior six (6) years. The first request each year is free; additional requests may incur a reasonable fee.

E. Right to Request an Amendment

If you believe your PHI is incorrect or incomplete, you may request an amendment in writing. We may deny your request if the information is accurate, complete, or not created by us, but we will provide an explanation in writing.

F. Right to a Paper Copy of this Notice

You have the right to request a paper copy of this Notice at any time, even if you received it electronically.

G. Right to Opt-Out of Fundraising

Your PHI will not be used for fundraising or marketing purposes without your prior authorization.

III. ADDITIONAL INFORMATION / QUESTIONS OR COMPLAINTS

If you have questions about this Notice or wish to exercise your rights, please contact:

Privacy Officer
Valor Health Systems
[Insert official address, email, and phone number once finalized]

If you believe your privacy rights have been violated, you may file a complaint (without fear of retaliation) with our Privacy Officer or directly with:

Secretary of the Department of Health and Human Services
200 Independence Avenue SW
Washington, D.C. 20201